How our support works

• Chat with Sky (AI) is available 24/7 for quick answers.
• Live agents are available during support hours. If nobody is online, Sky can create a ticket for you — it always asks first.
• Tickets and email: every request gets a ticket number such as SV-1042. Reply to the email or use your ticket link to follow up.

You can also email us directly and we will open a ticket automatically.