/* Sky Desk — agent console */
body.adm{display:grid;grid-template-columns:248px 1fr;min-height:100vh}
.side-nav{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:18px;padding:20px 14px;border-right:1px solid var(--line);background:color-mix(in srgb,var(--bg) 78%,transparent);backdrop-filter:blur(14px)}
.side-nav .brand{padding:0 8px}
.side-nav nav{display:grid;gap:3px}
.side-nav nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:12px;color:var(--dim);font-weight:500;font-size:.94rem}
.side-nav nav a:hover{background:var(--panel);color:var(--text);text-decoration:none}
.side-nav nav a.on{background:color-mix(in srgb,var(--accent) 16%,transparent);color:var(--text);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--accent) 35%,transparent)}
.bdg{margin-left:auto;font-style:normal;font-size:.72rem;font-weight:700;padding:2px 8px;border-radius:999px;background:var(--accent);color:var(--on-accent)}
.bdg.warn{background:var(--warn);color:#2a1a00;animation:ping 1.4s infinite}
.side-foot{margin-top:auto;display:grid;gap:12px}
.me{display:flex;align-items:center;gap:10px}.me div{display:grid;line-height:1.2;min-width:0;flex:1}.me small{color:var(--faint);text-transform:capitalize}.me b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.me form{margin:0}.me .icon-btn{width:32px;height:32px}
.av{display:grid;place-items:center;width:36px;height:36px;border-radius:12px;font-weight:700;background:linear-gradient(135deg,var(--accent),var(--violet));color:#fff}
.small{font-size:.82rem}
.switch{display:flex;align-items:center;gap:10px;cursor:pointer;padding:10px 12px;border:1px solid var(--line);border-radius:12px;background:var(--panel);color:var(--text);font-weight:600;font-size:.88rem}
.switch input{position:absolute;opacity:0;width:0;height:0}
.switch i{width:36px;height:20px;border-radius:99px;background:var(--faint);position:relative;transition:.2s;flex:none}
.switch i::after{content:"";position:absolute;left:3px;top:3px;width:14px;height:14px;border-radius:50%;background:#fff;transition:.2s}
.switch input:checked+i{background:var(--mint)}.switch input:checked+i::after{transform:translateX(16px)}
.adm-main{padding:28px clamp(18px,3vw,40px) 60px;min-width:0;display:grid;gap:18px;align-content:start}
.ah{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap}.ah h1{font-size:clamp(1.5rem,2.4vw,2rem);margin:0}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
.stat{display:grid;gap:2px;padding:20px}.stat small{color:var(--dim);font-weight:500}.stat b{font:800 2.4rem/1.1 var(--f-display)}.stat b.warn{color:var(--warn)}.stat span{color:var(--faint);font-size:.84rem}
.two{display:grid;grid-template-columns:1.5fr 1fr;gap:16px;align-items:start}
.card.flush{padding:0;overflow:auto}.pad{padding:18px!important}
.tbl{width:100%;border-collapse:collapse;font-size:.92rem}
.tbl th{text-align:left;font:600 .76rem var(--f-body);text-transform:uppercase;letter-spacing:.06em;color:var(--faint);padding:12px 16px;border-bottom:1px solid var(--line)}
.tbl td{padding:12px 16px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}.tbl.hov tr[data-href],.tbl tr[data-href]{cursor:pointer}.tbl tr[data-href]:hover td{background:var(--panel-hi)}
.tbl small{display:block;color:var(--faint);font-size:.8rem}
.mono{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:.86em;color:var(--accent2)}
.mono-t{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:.9rem}
.prio{font-size:.8rem;font-weight:600;color:var(--dim)}.p-high{color:var(--warn)}.p-urgent{color:var(--danger)}
.checks{list-style:none;margin:0 0 14px;padding:0;display:grid;gap:10px}
.checks li{display:flex;gap:10px;align-items:center}.checks small{color:var(--faint);margin-left:auto;text-align:right}
.checks .ok .ic{color:var(--mint)}.checks .off .ic{color:var(--faint)}
.tabs{display:flex;gap:6px;flex-wrap:wrap}
.tab{padding:7px 14px;border-radius:999px;border:1px solid var(--line);background:var(--panel);color:var(--dim);font-weight:600;font-size:.86rem;cursor:pointer}
.tab:hover{color:var(--text);text-decoration:none}.tab.on{background:color-mix(in srgb,var(--accent) 18%,transparent);color:var(--text);border-color:var(--accent)}
.small-tabs{margin-bottom:14px}.pager{display:flex;gap:6px}
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.filters input[type=search]{max-width:340px}.filters select{width:auto}
.chk{display:flex;flex-direction:row;align-items:center;gap:8px;font-weight:500;color:var(--text);font-size:.92rem}.chk input{width:auto}
label.inl{display:flex;flex-direction:row;align-items:center;gap:10px}label.inl select{width:auto}
.f4{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
input[type=color]{padding:3px;height:46px}
.code{background:var(--panel-solid);border:1px solid var(--line);padding:14px;border-radius:12px;overflow:auto;color:var(--accent2);font-size:.86rem}
code{background:var(--panel-hi);border:1px solid var(--line);padding:1px 6px;border-radius:6px;font-size:.88em;word-break:break-all}
.inline-f{display:flex;gap:8px;margin-top:10px}.inline-f input{flex:1}
.cats{margin-top:-6px}.prod-form{border-left:3px solid var(--c)}
.team-row{display:grid;grid-template-columns:1.1fr 1.4fr .8fr .8fr 1.3fr auto auto;gap:10px;align-items:center;padding:10px 16px}

/* ticket view */
.tk-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
.tk-side{display:grid;gap:14px;position:sticky;top:20px}
.adm-thread .msg{max-width:92%}
.msg.note{background:rgba(255,184,77,.09);border-color:rgba(255,184,77,.4);justify-self:stretch;max-width:100%}
.sysmsg{text-align:center;color:var(--faint);font-size:.8rem}
.info p{margin:0 0 10px}.info h4{margin-bottom:8px}

/* live console */
.console{display:grid;grid-template-columns:340px 1fr;gap:16px;height:calc(100vh - 150px);min-height:480px}
.clist,.cview{padding:0;display:flex;flex-direction:column;min-height:0;overflow:hidden}
.clist-h{display:flex;flex-direction:column;padding:14px 16px;border-bottom:1px solid var(--line)}
#clist{overflow:auto;flex:1}
.ci{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--line);padding:13px 16px;cursor:pointer;color:var(--text);font:inherit}
.ci:hover,.ci.on{background:var(--panel-hi)}
.ci .r1{display:flex;justify-content:space-between;gap:8px;align-items:center}.ci small{display:block;color:var(--faint);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ci .st{font-size:.7rem;font-weight:700;padding:2px 8px;border-radius:99px;text-transform:uppercase;letter-spacing:.04em}
.st-waiting{background:rgba(255,184,77,.18);color:var(--warn)}.st-active{background:rgba(52,224,176,.15);color:var(--mint)}.st-ai{background:rgba(139,123,255,.15);color:var(--violet)}
.cview-empty{margin:auto;text-align:center;color:var(--faint)}
.cview-main{display:flex;flex-direction:column;min-height:0;height:100%}
.cview-h{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;padding:14px 18px;border-bottom:1px solid var(--line)}
.cview-h small{display:block}
.cv-msgs{flex:1;padding:18px;min-height:0}
.cv-note{margin:0 18px 10px;padding:10px 14px;border-radius:12px;background:rgba(255,184,77,.1);border:1px solid rgba(255,184,77,.35);font-size:.88rem}
.cv-input{display:grid;grid-template-columns:1fr auto;gap:10px;padding:12px 18px 16px;border-top:1px solid var(--line)}
.cv-input select{grid-column:1/-1;width:auto;justify-self:start;padding:7px 10px;font-size:.85rem}
.cv-input textarea{resize:none}
.cview .m{max-width:78%}
.cview .m-visitor{align-self:flex-start;align-items:flex-start}.cview .m-agent{align-self:flex-end;align-items:flex-end}.cview .m-ai{align-self:flex-start}
.cview .m-visitor .bub{background:var(--panel-solid);color:var(--text);border:1px solid var(--line);border-bottom-left-radius:5px;border-bottom-right-radius:16px;font-weight:400}
.cview .m-agent .bub{background:linear-gradient(135deg,var(--accent),color-mix(in srgb,var(--accent) 60%,var(--violet)));color:#04101f;border:0;border-bottom-right-radius:5px;border-bottom-left-radius:16px}
.cview .m-ai .bub{background:color-mix(in srgb,var(--violet) 14%,var(--panel-solid));border:1px dashed color-mix(in srgb,var(--violet) 50%,transparent)}
.cw-msgs{overflow-y:auto;display:flex;flex-direction:column;gap:12px}
.m{display:flex;flex-direction:column}.m .bub{padding:10px 14px;border-radius:16px;line-height:1.5;overflow-wrap:anywhere}.m small{font-size:.7rem;color:var(--faint);margin:3px 6px}
.m-system{align-self:center}.m-system .bub{color:var(--faint);font-size:.8rem;padding:2px}
.login-pg{display:grid;place-items:center;min-height:100vh;padding:20px}
.login{width:min(420px,100%);padding:34px}.login h1{font-size:1.7rem;margin:6px 0 0}

@media (max-width:1050px){
  body.adm{grid-template-columns:1fr}
  .side-nav{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center;border-right:0;border-bottom:1px solid var(--line)}
  .side-nav nav{display:flex;flex-wrap:wrap}.side-foot{margin:0 0 0 auto;display:flex;align-items:center}
  .stats{grid-template-columns:repeat(2,1fr)}.two,.tk-grid,.console{grid-template-columns:1fr}.console{height:auto}.clist{max-height:260px}.cview{height:70vh}
  .tk-side{position:static}.f4{grid-template-columns:1fr 1fr}.team-row{grid-template-columns:1fr 1fr}
}
.tpl .vars{font-size:.84rem;color:var(--dim);display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.tpl-h h3{display:flex;gap:10px;align-items:center;margin-bottom:2px}

.prev summary{cursor:pointer;color:var(--accent2);font-weight:600;margin-bottom:10px}
.prev iframe{width:100%;height:760px;border:1px solid var(--line);border-radius:14px;background:#eaf0ff}